we want you to be fully satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer the following refund and returns policy.
Returns
- Items must be returned within 30 days of the purchase date.
- Jewelry must be unworn, undamaged, and in its original packaging.
- Custom-made or engraved jewelry is non-returnable unless there is a manufacturing defect.
Return Process
To initiate a return, please contact us at [Insert Email] or [Insert Phone Number]. We will provide you with the return instructions. Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
Refunds
If your return is approved, the refund will be processed within 7 business days and credited to your original payment method. Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
We offer exchanges for eligible jewelry. If you wish to exchange an item, please contact us, and we will guide you through the process.
Damaged or Defective Items
If your jewelry arrives damaged or defective, please notify us within 7 days, and we will arrange a replacement or refund at no additional cost.
